Clients and booking
Manage, change, or cancel a booking
Understand booking statuses and the correct way to request a change or cancellation.
Reviewed 10/7/2026
Open the booking record
Go to Client Dashboard, choose Bookings, and open the relevant booking. The detail page shows the current status, scheduled information, payment state, and actions available at that stage.
Requesting a change
Use the booking conversation to explain the requested change. A time or location change is not final until both sides agree and the booking record reflects it.
Cancelling
Use the cancellation action shown on the booking page and provide an accurate reason. Refunds and fees depend on the booking’s payment mode, timing, cancellation policy, and recorded payment state. Do not assume that cancelling automatically creates an immediate refund. If the status or payment record looks incorrect, contact support with the booking reference.