Verification documents and selfies are sensitive. Access should be limited to authorized reviewers and service providers with a legitimate operational need.
Information we collect
- Account data, such as name, email address, password hash, role, date of birth, acceptance timestamps, and account status.
- Provider profile data, including biography, location, pricing, availability, boundaries, demographics you choose to provide, photos, and service details.
- Verification data, which may include government identification, selfies, verification status, reviewer notes, and payment proof connected to verification.
- Booking and communication data, such as requests, schedules, meeting preferences, messages, status changes, prices, fees, payment status, disputes, and cancellation reasons.
- Technical and security data, such as IP-derived information, browser or device information, login fingerprints, timestamps, cookies, logs, and abuse-prevention signals.
- Content and support data, including forum posts, reviews, reports, inquiries, and records needed to investigate safety, fraud, or policy concerns.
How we use information
- Provide accounts, profiles, search, messaging, verification, bookings, payment workflows, customer support, and platform communications.
- Authenticate users, prevent fraud, moderate content, enforce policies, protect safety, investigate reports, and secure the platform.
- Personalize results, measure platform performance, improve features, maintain records, and comply with tax, accounting, legal, and regulatory obligations.
- Send transactional messages and, where legally permitted, service or marketing communications that users can manage through available controls.
When information is disclosed
Information may be disclosed to the other party to a booking as needed to evaluate, accept, pay for, and complete the transaction; to vendors providing hosting, storage, email, identity review, security, analytics, payment, or support services; and to professional advisers or authorities when reasonably necessary for legal compliance, safety, fraud prevention, or protection of rights.
Public profile content, reviews, and forum contributions may be visible to visitors and indexed by search engines. Do not publish sensitive information in public fields. Cuddles You does not knowingly sell verification documents or government identification information.
Information may transfer as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to applicable notice requirements.
Retention and security
Information is retained only as long as reasonably needed for the purposes described here, account administration, safety, dispute handling, fraud prevention, tax and accounting requirements, legal claims, and applicable law. Retention periods differ by data type and may continue after account closure where necessary.
Cuddles You uses administrative, technical, and physical safeguards designed for the nature of the information processed. No online system is completely secure, and absolute security cannot be guaranteed. Users should use unique passwords and promptly report suspected account compromise.
Choices and privacy rights
Depending on where you live and subject to exceptions, you may have rights to request access, correction, deletion, portability, restriction, or information about disclosures; to opt out of certain sale, sharing, targeted advertising, or profiling; and to appeal a decision. Cuddles You will verify requests before responding.
California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment where the CCPA applies. Cuddles You does not knowingly sell personal information for money.
Requests may be sent to the privacy contact below. Some information cannot be deleted when retention is required or permitted for security, fraud prevention, transactions, legal obligations, or legal claims.
Cookies, third parties, and international processing
The platform may use essential cookies and similar technologies for authentication, preferences, security, and performance. Third-party payment, identity, hosting, or communication services process information under their own terms and privacy notices.
Cuddles You is directed to adults and is not intended for children. The platform may process information in the United States and other locations where service providers operate, subject to applicable safeguards.
Policy updates
This Policy may be updated as products, vendors, and legal requirements change. Material changes will receive appropriate notice. The effective date at the top identifies the current version.
Legal contact
Questions, formal notices, and privacy requests should identify your account email and the policy involved. Do not email passwords, full payment-card data, or unnecessary identity documents.
privacy@cuddlesyou.com