Cuddles You Help Center

What can we help you with?

Search clear, step-by-step answers for every important part of the platform.

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Help for every step

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Getting started

Create your account, choose the right role, and learn the basics.

Should I join as a client or provider? →Complete your account setup →

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Clients and booking

Find providers, request sessions, manage bookings, and leave reviews.

How to find and request a provider →Manage, change, or cancel a booking →

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Verification and safety

Identity checks, consent, boundaries, reporting, and safer platform use.

Why identity verification is required →Consent, boundaries, and reporting concerns →

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Payments and referrals

Understand fees, payments, wallets, rewards, and payout records.

Understand payments, fees, and wallet records →How referrals and the $10 reward work →

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Account and technical help

Login, notifications, profile settings, and troubleshooting.

Cannot sign in or reset your password →Manage notifications and email preferences →

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